![]() These sales are final and cannot be exchanged or returned for store credit. Unfortunately, we cannot accept returns or exchanges of custom and personalized products (including alterations and engravings).Due to the variations in size, all rings ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you ask to cancel a ring that is in production. ![]() If your made-to-order item is still in production and you have not yet received it, we are happy to cancel the order and provide a store credit.To protect our jewelry and your return package, we will issue you a Return Label to guarantee each package is adequately insured for its value.Store credits may be used towards purchases on our website or in our Miami showroom.Merchandise should be returned in its original condition with the original Princess Jelwery Shop box. Exchanges and credits will be processed for accepted items, excluding original and return shipping fees.Products showing signs of wear, resizing, or damage will not be accepted and returned to the sender (at the sender's expense). Items for exchange will be examined before being accepted.Approved exchanges are accepted for items purchased on our website or in our Miami showroom only. All returns and exchanges need approval.Unfortunately, we do not provide refunds. We offer exchanges or store credits within 7 (seven) days of the delivery date.BRACHA is not responsible for delayed shipments, as this is out of our control. Any order that is placed during this time will be shipped the following business day. Orders placed Friday after 1:00 PM (CST) or over the weekend will be processed the following business day.īRACHA is closed on all major holidays. Orders placed after 3:00 PM (CST) Monday - Thursday will be processed the following day. Please note: Once your item ships, we will not refund shipping fees for late arrivals as this is out of our control. A pre-order can take up to 1-2 weeks to ship from the purchase date. Some styles clearly state that they are a PRE-ORDER. Please allow up to 2 business days for our team to process your order once payment & order has been processed. *All delivery times are estimates and are not guaranteed. UPS Expedited 5-8 DAYS (PENDING CUSTOMS).UPS Ground (Standard 1-5 business days).USPS First Class Mail (Standard 4-8 business days).They can handle getting wet - however we don't recommend it showering etc. Styles that contain sterling silver will not turn green or brown. ![]() 925 sterling silver making them a higher quality than gold plated over brass items. Sterling Silver: Some styles are plated over. Gold filled can still get dull and fade if there is heavy wear, constant perfume/hair chemicals, sea salt water and chlorine are constantly getting on it. Use a mild jewelry cleaning solution and run under water and pat dry. Gold filled items will wear longer than gold plated pieces but still need some love as these items are not 24k solid gold. Some of our gold plated pieces may contain brass or silver as the base metal. Gold Plated Mixed Metals: Don't shower with gold plated jewelry, apply lotions or perfume with it on, swim or workout in it. You still want to wipe off at the end wearing it with a small jewelry cloth. Styles plated over stainless steel are non tarnishing, hypoallergenic and water proof. Water Resistant /Stainless Steel: This is the highest quality of them all. The following descriptions will give you a better understanding of the piece you are buying according the the metal listed in each product description We take pride in providing a wide range of price points and styles for our customers giving you different quality options.
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